Terms

Last updated: Sep 2026

1. Introduction

These Terms of Use (“Terms”) govern your access to and use of the Ask Andee website, mobile application, any other platform administered by us (or on our behalf), and related services (together, the “Service”). By accessing or using the Service, you irrevocably and unconditionally agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service. In these Terms, “Ask Andee,” “we,” “us,” and “our” refer to the business operating as PlayTime Planner, including its owners, directors, officers, employees, and contractors. “You” and “your” refer to the individual or entity using the Service. We also publish a Privacy Policy on our website. That Policy explains how we handle personal information and cookies. It is not part of these Terms, but you should read them.

2. Who we are and what we do

We help families, parents, and caregivers discover playgrounds, parks, family-friendly venues, activities, and events. We curate information about playgrounds (for example, fencing, size, approximate age suitability, and nearby cafés) and list both free and paid events provided by third parties. The Service may also provide directions and related content. For clarity, we do not own, manage, or operate any playgrounds, venues, or events, nor do we have control over the conduct of third-party organisers, operators, or attendees. We make reasonable efforts to provide accurate information, but we do not guarantee the availability, accuracy, safety, quality, or suitability of any venue, event, or activity. The Service is provided for general information only and is not a substitute for your own judgment or supervision. We do not provide childcare, supervision, or safety services. You remain solely responsible for your own decisions, conduct, and safety, and for the supervision and safety of children in your care at all times.

3. Eligibility, accounts and accuracy of information

You must be at least 16 years of age to create an account. If you are under 18 years of age, a parent or legal guardian must accept these Terms on your behalf and supervise your use of the Service at all times. By creating an account, you represent and warrant that you meet these eligibility requirements. You are solely responsible for maintaining the confidentiality and security of your login credentials and for all activity carried out on or through your account, whether authorised by you or not. You must notify us immediately if you become aware of, or suspect, any unauthorised access to, or use of, your account. We are not liable for any loss or damage arising from your failure to keep your account secure. When you create an account, you agree to provide information that is accurate, current, and complete, and you must keep this information up to date at all times. We reserve the right to suspend or terminate your account if any information you provide is, or becomes, false, misleading, or incomplete.

4. Health, safety, death, disability, injury and common sense

Outdoor play, travel, and attendance at public events involve inherent and unavoidable risks, including but not limited to risks of accident, injury, illness, disability, allergies, death, changing weather conditions, and hazards at playgrounds, parks, venues, or events. Conditions may change without notice, and information provided through the Service may be incomplete, inaccurate, or out of date. We do not provide childcare, supervision, medical services, or safety monitoring. We do not control the condition of playgrounds, venues, or events, nor the conduct of organisers, operators, attendees, or other third parties. You are solely responsible for confirming details independently (including local signage, weather, opening hours, accessibility, surface suitability, and any age, health, or ability requirements), for assessing the suitability and safety of any activity, venue, or event you attend, and for supervising and safeguarding children or others in your care. By using the Service, you acknowledge and voluntarily assume full responsibility for all risks, both known and unknown, associated with outdoor play, attendance at public events, travel, or participation in activities listed on the Service, including the risk of accident, illness, injury, disability, or death. Your participation, and the participation of any children in your care, is entirely at your own discretion and responsibility. To the maximum extent permitted by law, we disclaim all liability for any injury, loss, damage, cost, disability, or death suffered by you or any other person arising directly or indirectly out of or in connection with your use of the Service, your reliance on information provided by the Service, or your attendance at any third-party venue, playground, event, or activity. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you may have under the Australian Consumer Law or other applicable law that cannot lawfully be excluded. Where our liability under such law cannot be excluded but may be limited, our liability is limited (at our option) to resupplying the services or paying the cost of having the services resupplied.

5. Coverage areas, postcode check, and access

When you create an account, we may request your postcode to help determine whether your area is currently supported by the Service. If your postcode is within a covered area, you may proceed with access to the Service as normal. If your postcode is outside our current coverage, we will notify you (for example, with a message such as: “We don’t have playgrounds in your area yet, but we’ll notify you when we do”). At that point, you may choose to:

• opt in to receive notifications (via email and/or push notifications) when coverage expands to your area; and/or

• select “skip to app” to continue using the Service with limited functionality. Accessing or using the Service from an uncovered area may restrict or limit the content, listings, and features available to you. We make no representation, warranty, or guarantee that the Service will be available in your area, that coverage will expand to any specific area, or that expansion will occur within any particular timeframe. Coverage areas are determined solely at our discretion and may change at any time without notice. We are not liable for any loss, damage, or inconvenience arising from lack of coverage in your area or from your reliance on anticipated coverage.

6. Acceptable use

You agree that you will not use the Service (including the website, mobile application, or any related platform) in any manner that is unlawful, harmful, or inconsistent with these Terms. Without limiting the generality of the foregoing, you must not:

• use the Service for any unlawful, fraudulent, abusive, or malicious purpose, or in a way that infringes the rights of others and/or contravenes the law;

• scrape, harvest, crawl, copy, index, or otherwise extract data from the Service, except as expressly permitted by law or with our prior written consent;

• reverse engineer, decompile, disassemble, or otherwise attempt to derive or access the source code of any part of the Service, or interfere with its performance, integrity, or security;

• upload, transmit, or share any content or material that is illegal, harmful, threatening, abusive, defamatory, obscene, infringing, invasive of privacy, misleading, deceptive, or otherwise objectionable (as determined by us in our absolute discretion);

• misrepresent your identity, affiliation, or connection with any person or entity, or impersonate another person or entity;

• upload or distribute malware, viruses, worms, or any other harmful code, or attempt to gain unauthorised access to the Service, accounts, or systems connected to the Service;

• submit, post, or encourage fake, duplicate, or misleading listings, reviews, or events;

• use the Service to advertise, solicit, or promote goods or services without our prior written consent, unless you are using a paid feature that expressly allows advertising or sponsored placement; or

• engage in any conduct that, in our reasonable opinion, restricts or inhibits another user from enjoying the Service, or that could damage, disable, overburden, or impair the functioning of the Service. We reserve the right to suspend or terminate your account and/or access to the Service if you engage in conduct that breaches this clause, or if we reasonably believe your conduct creates risk, liability, or harm to us, the Service, or other users.

7. Child protection and prohibited conduct

We take the protection and safety of children extremely seriously. You must not use the Service in any way that exploits, endangers, or harms children. This includes, without limitation, uploading, transmitting, soliciting, promoting, or engaging in sexually explicit, abusive, exploitative, violent, harassing, or otherwise inappropriate content or conduct relating to children; attempting to contact, groom, or arrange to meet children through the Service; or using the Service in any way for predatory, harmful, or unlawful behaviour. Any such conduct is strictly prohibited. We may, at our sole discretion, immediately suspend, restrict, or terminate your account and access to the Service without notice if we suspect or become aware of such conduct. We also reserve the right to report suspected breaches to law enforcement, child protection agencies, and regulators, and to provide them with any information we consider relevant to the investigation or prosecution of offences. We do not control the actions of users of the Service and cannot guarantee the prevention, detection, or removal of all harmful, unlawful, or abusive conduct or content. To the maximum extent permitted by law, we disclaim all liability for any loss, damage, injury, or harm arising from the conduct of users or third parties. Nothing in these Terms excludes, restricts, or modifies any consumer rights under the Australian Consumer Law that cannot lawfully be excluded.

8. Location and map data

The Service may use location services, GPS functionality, and third-party map data to provide directions, search results, or location-based content. By enabling location services, you consent to the collection and use of your device’s location information for the purpose of providing the Service. We do not guarantee the accuracy, completeness, availability, or timeliness of any location information or map data. Conditions such as network availability, device settings, and third-party data sources may affect accuracy. You are responsible for verifying directions, routes, or locations before relying on them. Using location services may increase battery consumption, incur mobile data charges, or be limited by your device, network provider, or geographic location. You are solely responsible for any associated costs. Map data and related functionality may be provided by third parties (for example, Google Maps or Apple Maps) and may be subject to their own terms and conditions. By using these features, you agree to comply with all applicable third-party terms. We are not responsible for any errors, omissions, delays, or losses arising from your use of location services or third-party map data. You acknowledge and accept that use of location services and map data carries inherent risks, including but not limited to inaccuracies, misdirection, delays, incomplete information, technical failures, or disclosure of your approximate or precise location. Depending on your device settings and usage, your location may be visible to third parties (including service providers, advertisers, or other users) and we cannot control how they use that information. To the maximum extent permitted by law, we are not responsible or liable for any injury, loss, privacy breach, or damage that you or others may suffer as a result of enabling or relying on location services or map data through the Service.

9. Your content and reviews

You may post reviews, tips, photos, and other content where the Service allows. You represent and warrant that you own or have the necessary rights, licences, or permissions to share any content you post, and that such content is accurate, lawful, non-infringing, and respectful. You must not post content that is misleading, unsafe, unlawful, defamatory, abusive, obscene, infringing, invasive of privacy, or otherwise objectionable. In particular, you must not post images of children or other individuals without their express consent (and, if a minor, the consent of a parent or legal guardian). By submitting content, you grant us a worldwide, royalty-free, non-exclusive, transferable, and sublicensable licence to host, store, use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display your content for the purpose of operating, improving, promoting, and providing the Service. This licence continues for as long as your content remains on our systems and for a reasonable time after deletion as may be required for backup, audit, or legal purposes. We may moderate, remove, or restrict access to any content at our sole discretion, including content that we reasonably believe breaches these Terms or applicable law, or that may harm the safety, rights, or experience of other users. You are solely responsible for your content. To the maximum extent permitted by law, you agree to indemnify us against any claim, loss, or liability arising from your content or your breach of this clause.

10. Third party venues, event and links

The Service may include listings, links, or references to third-party websites, ticketing platforms, businesses, venues, events, or services (together, “Third-Party Services”). These Third-Party Services are not owned, operated, or controlled by us. We do not endorse, guarantee, or make any representation or warranty about any Third-Party Service, including its quality, accuracy, price, legality, safety, availability, or suitability. We are not responsible or liable for any acts, omissions, errors, representations, warranties, breaches, negligence, or misconduct of any third party, including event organisers, venue operators, advertisers, or service providers. All dealings you have with Third-Party Services (including attending events, purchasing tickets, or relying on information provided) are solely between you and the relevant third party. This includes matters relating to pricing, availability, cancellations, refunds, exchanges, terms of entry, conduct, or customer support. Your use of Third-Party Services may be subject to additional terms and conditions, privacy policies, or rules imposed by the relevant provider, which you are responsible for reviewing and complying with. To the maximum extent permitted by law, we disclaim any liability for loss, damage, injury, or expense you may incur as a result of your interaction with, or reliance on, any Third-Party Service.

11. Monetisation and paid features

We may earn revenue through the Service in several ways. By using the Service, you acknowledge and agree to the following:

• We may offer optional paid features such as premium filters, ad-free use, exclusive content, or early access. Availability of features may vary, and we may add, modify, or withdraw features at any time.

• If you purchase through a third-party platform (for example, the Apple App Store or Google Play), all billing, renewals, cancellations, and refunds are managed exclusively by that platform and subject to its terms and conditions. You are responsible for managing your subscription through your platform account settings. Deleting the app does not cancel a subscription. You remain fully responsible for all charges until you properly cancel your subscription in accordance with the platform’s rules.

• Auto-renewing subscriptions will renew automatically unless cancelled at least 24 hours before the end of the current billing period.

• Prices, features, and billing terms may change. If we make a material change to a subscription, we will provide reasonable notice, and the change will take effect at your next renewal.

• Refunds are subject to your rights under the Australian Consumer Law. To the maximum extent permitted by law, we do not provide refunds or credits for partial billing periods, unused features, or promotional offers.

• The Service may display advertisements, promotions, or sponsored content. Advertisements will be identified as such where required by law. We do not endorse, guarantee, or warrant any advertiser, product, or service. Your dealings with advertisers are solely between you and the advertiser, and you engage with them at your own risk.

• Event organisers and venues may pay to feature or boost their listings within the Service. Sponsored listings will be identified as “Sponsored,” “Ad,” or similar.

• Organisers who pay for listings are solely responsible for ensuring their information is accurate, lawful, and not misleading. We may reject, suspend, or remove paid listings at our discretion, without refund, if we reasonably believe they breach these Terms, applicable law, or user safety.

• Some links within the Service may be affiliate links. If you click an affiliate link or make a purchase, we may earn a commission at no extra cost to you. We will make disclosures where required by law.

• We are not responsible for the products, services, actions, or omissions of affiliate partners. Any transaction is solely between you and the affiliate provider.

• If we introduce booking, ticketing, or payment features, we may charge a service or processing fee. Any such fee will be clearly disclosed before you complete the transaction.

• Unless expressly stated otherwise, we act only as a facilitator of bookings and payments. We are not the organiser, operator, or provider of third-party events or services. The organiser is solely responsible for the event, product, or service, including cancellations, changes, refunds, and customer service, subject to your rights under the Australian Consumer Law.

• To the extent permitted by law, we are not liable for any issues, cancellations, delays, losses, damages, or disputes arising from your dealings with third-party organisers or service providers.

• We may offer free trials, discounts, promotional pricing, or bundled offers. If a trial converts to a paid subscription, you will be billed automatically at the end of the trial unless you cancel in advance through your platform account settings.

• We may modify, suspend, or withdraw any promotion at any time without notice, unless otherwise stated in specific promotional terms.

• Promotional offers may be subject to additional conditions, including eligibility criteria, usage limits, or expiry dates.

• Your access to any paid feature or monetised service is conditional upon your timely payment of all applicable fees. Failure to pay may result in suspension, restriction, or termination of access without notice.

• To the maximum extent permitted by law, we disclaim all liability for any loss, damage, cost, or inconvenience arising from your use of, or inability to use, any paid feature, advertisement, affiliate link, sponsored listing, or third-party service accessed through the Service. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee or right you may have under the Australian Consumer Law that cannot lawfully be excluded.

• You must not attempt to avoid, bypass, remove, deactivate, or otherwise interfere with any payment, subscription, or fee-collection feature of the Service. This includes, without limitation, attempting to access paid features without paying applicable fees, using technical exploits or hacks, or encouraging others to do so. We reserve the right to suspend or terminate your account, and to pursue legal remedies, if you breach this obligation.

12. Intellectual Property

For the purposes of these Terms, “Intellectual Property” means all intellectual and industrial property rights of any kind, whether registered or unregistered, and whether existing now or in the future, including but not limited to:

• copyright, moral rights, and neighbouring rights;

• trade marks, service marks, trade names, business names, logos, get-up, and trade dress;

• patents, inventions, designs, databases, and domain names;

• rights in computer software, source code, object code, and algorithms;

• rights in data, compilations, and know-how;

• applications for, and rights to apply for, registration, renewal, extension, or enforcement of such rights; and

• all other rights of a similar nature anywhere in the world. All Intellectual Property in the Service, and in all content, materials, and features we provide (including without limitation text, graphics, logos, icons, images, data, databases, software, designs, layouts, trade marks, and trade names), is owned by us or our licensors and protected by applicable laws. Except for the limited, personal, revocable, non-exclusive, and non-transferable rights expressly granted to you under these Terms, nothing in these Terms grants, assigns, or transfers to you any rights, title, or interest in or to the Service or its content. All rights are expressly reserved. You must not copy, reproduce, distribute, modify, adapt, translate, create derivative works from, publicly display, publicly perform, republish, download, transmit, or otherwise exploit any part of the Service or its content without our prior written consent (or, where applicable, the consent of our licensors), except as expressly permitted by law. Any unauthorised use of the Service or its content may result in suspension or termination of your account, civil or criminal liability, and/or legal action to protect and enforce our rights.

13. Changes to the Service

We may modify, update, suspend, or discontinue any part of the Service (including content, features, or availability) at any time, temporarily or permanently, in our sole discretion. We are not liable for any modification, suspension, or discontinuation of the Service, or for any loss, damage, or inconvenience you may suffer as a result. We may also introduce new features, impose usage limits, or restrict access to parts or all of the Service without notice or liability.

14. Disclaimers and consumer guarantees

The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we exclude and disclaim all representations, warranties, conditions, and guarantees of any kind, whether express, implied, statutory, or otherwise, including without limitation warranties of merchantability, fitness for a particular purpose, title, accuracy, availability, and non-infringement. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you may have under the Australian Consumer Law or other applicable law that cannot lawfully be excluded. Where our liability under such law cannot be excluded but may be limited, our liability is limited (at our option) to resupplying the services or paying the cost of having the services resupplied.

15. Limitation of liability

To the maximum extent permitted by law, we and our directors, officers, employees, contractors, and agents are not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, opportunity, business, or other intangible losses, arising out of or in connection with:

• your access to or use of (or inability to access or use) the Service;

• reliance on information provided through the Service;

• events, venues, products, or services provided by third parties; or

• unauthorised access to, use of, or alteration of your data or account. Subject to your rights under the Australian Consumer Law, our total aggregate liability to you for any claim or cause of action is limited to the greater of:

• AUD $100; or

• the total amount you paid to us (if any) in the 12 months immediately preceding the event giving rise to the claim.

16. Indemnity

You agree to indemnify, defend, and hold harmless us, our affiliates, and our respective directors, officers, employees, contractors, and agents (collectively, the “Indemnified Parties”) from and against any and all claims, demands, actions, proceedings, investigations, liabilities, losses, damages, penalties, fines, costs, and expenses (including legal costs and expenses on a full indemnity basis) of any kind, whether direct, indirect, consequential, or otherwise, arising out of or in connection with:

• your access to, use of, or misuse of the Service; your breach of these Terms or of any applicable law or regulation;

• your content, contributions, or communications (including any infringement, misappropriation, or violation of third-party rights such as intellectual property, privacy, confidentiality, or publicity rights);

• your unlawful, negligent, reckless, wrongful, fraudulent, or intentional acts or omissions. This indemnity applies regardless of whether the matter giving rise to the indemnity was foreseeable by you or by us, and regardless of whether any Indemnified Party is itself alleged or found to have contributed to the loss (except to the extent caused by our own gross negligence, fraud, or wilful misconduct, which cannot lawfully be excluded). This indemnity is continuing, irrevocable, and survives termination of these Terms and your use of the Service.

17. Termination

We may suspend, restrict, or terminate your access to the Service, or deactivate your account, at any time and for any reason (including actual or suspected breach of these Terms, unlawful activity, security concerns, or operational requirements), without liability to you. You may stop using the Service at any time. Termination does not affect any accrued rights or obligations. Provisions that by their nature are intended to survive termination (including those relating to intellectual property, disclaimers, limitation of liability, indemnity, and governing law) will continue in effect.

18. Changes to these Terms

We may amend, update, or replace these Terms from time to time to reflect changes in the Service, our business operations, legal requirements, or other reasons. When we make changes, we will post the updated Terms on the Service with a revised “Last Updated” date. Unless otherwise required by law, changes take effect immediately upon posting. Your continued access to or use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service.

19. Governing law

These Terms are governed by the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of the courts of New South Wales.

20. Contact

If you have any questions about these Terms or the Service, you can contact us via email at: info@playtimeplanner.com.au