Privacy Policy
Last updated: Sep 2026
1. Overview
This Privacy Policy (“Policy”) explains how Ask Andee (“we”, “us”, or “our”) collects, uses, discloses, and protects personal information when you use the Ask Andee mobile app, website, and related services (together, the “Service”). We handle personal information in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth) (the “Privacy Act”), the Australian Privacy Principles (“APPs”), and any other applicable privacy legislation. By using the Service, you acknowledge that you have read and understood this Policy.
2. Information We Collect
We collect personal information that you choose to provide to us when using the Service, including but not limited to:
• Account details such as your name, email address, password, and any other identifiers you provide when creating or managing an account.
• Location details such as your postcode (to determine coverage and, if you opt in, to notify you when we expand).
• Preferences and saved content including favourites, saved items, and other personal selections within the Service.
• Event participation details such as RSVPs, bookings, submissions, or other information you provide in connection with events, venues, or activities.
• Communications you send to us, including support requests, feedback, enquiries, complaints, or any correspondence with our team.
• Optional information that you choose to provide, for example when completing surveys, entering promotions, or participating in beta features.
3. Information collected automatically
When you use the Service, we automatically collect certain technical and usage information, including but not limited to:
• Device and app data such as device type and model, operating system and version, app version, device settings, unique identifiers (for example, advertising identifiers and installation IDs), crash logs, error reports, and diagnostic data.
• Usage data such as the features you use, screens or pages viewed, search queries, actions taken, content interactions, time and date of access, duration of sessions, and other usage patterns.
• Location data including your approximate location if you enable location permissions or use “get directions.” Navigation occurs via third-party map apps (e.g. Google Maps or Apple Maps). The accuracy of location data depends on factors such as device settings, GPS, Wi-Fi, and mobile networks. This information may be collected directly by us or by third-party service providers acting on our behalf (such as analytics or crash reporting providers) to help operate, improve, and secure the Service.
4. Cookies and similar technologies
When you visit or use our website, we may use cookies, pixels, local storage, and other similar technologies to collect and store information. These technologies may be used for purposes including, but not limited to:
• To remember your preferences, settings, and choices, and to enable core features of the Service.
• To help authenticate users, maintain sessions, and enhance security.
• To understand how visitors interact with the website, monitor usage, diagnose technical issues, and improve functionality and content.
• To deliver relevant content and advertising, measure the effectiveness of campaigns, personalise your experience, and support affiliate or sponsored content. These may include third-party cookies or tracking technologies that follow you across websites and apps. Most browsers allow you to refuse or delete cookies through their settings, although doing so may affect the functionality or availability of certain features. By continuing to use our website without adjusting your browser settings, you consent to our use of cookies and similar technologies as described in this Policy. Where cookies or similar technologies are operated by third-party providers (for example, analytics or advertising services), the collection and use of information is subject to their privacy policies in addition to this one.
5. How we use information
We use personal information for purposes including, but not limited to:
• To deliver core functionality, ensure availability, enhance user experience, and develop new features.
• To determine service coverage based on your postcode and, if you opt in, notify you by email and/or push notification when coverage expands.
• To provide features such as favourites, saved content, recommendations, local discovery, and content tailored to your preferences, location, or general area.
• To send you service-related communications (for example, account, security, or feature updates), as well as administrative notices or legal updates.
• To send marketing emails, promotional offers, or push notifications where you have provided consent (if required by law), and to provide you with opt-out mechanisms at any time.
• To enable “get directions” and mapping features via third-party services such as Google Maps or your device’s default maps application.
• To monitor usage, analyse trends, measure performance, test new features, and better understand user behaviour to improve the Service’s safety, reliability, and functionality.
• To detect, investigate, prevent, and address fraud, abuse, unauthorised access, security threats, or unlawful conduct, and to enforce our Terms of Use and other policies.
• To comply with applicable laws, regulations, and legal obligations, including responding to lawful requests from authorities.
• To support audits, business operations, service development, corporate governance, mergers, acquisitions, or other business transactions, subject to appropriate safeguards. We may de-identify or aggregate personal information so that it no longer identifies you, and use or share such data for analytics, research, reporting, or other lawful business purposes.
6. Legal bases for processing
Depending on your location and the applicable privacy laws, we may process personal information under one or more lawful bases. One basis is where processing is necessary to provide the Service, to perform our obligations under our Terms of Use, or to take steps at your request before entering into a contract with you. Another basis is where processing is necessary for our legitimate business interests or those of a third party, provided those interests are not overridden by your rights or freedoms. These interests may include operating, improving, and securing the Service, developing new features, preventing fraud and abuse, supporting our business operations, and communicating with you about the Service. We may also rely on your consent, for example where you have agreed to receive marketing communications, enable push notifications, share your location, or allow the use of cookies and similar technologies. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal. Processing may also be required for us to comply with applicable laws, regulations, or lawful requests from authorities, including obligations relating to child protection, safety, financial reporting, or regulatory compliance. In rare circumstances, processing may be necessary to protect the vital interests of you or another person, such as where health or safety or child protection is at risk. In some jurisdictions, processing may also be carried out where necessary to perform a task in the public interest or in the exercise of official authority.
7. Postcode Feature, notifications, and “skip to app”
If your postcode is outside our current coverage, we will notify you and provide the option to opt in to receive email and/or push notifications when coverage expands, or to “skip to app” and continue using the Service with potentially limited or less relevant content. If you choose to opt in, we will store your postcode together with your nominated contact details solely for the purpose of providing these notifications. You may withdraw your opt-in at any time by clicking “unsubscribe” in our emails, disabling push notifications in your device settings, or contacting us by email. Please note that if you withdraw your opt-in, you may not receive future updates about coverage in your area.
8. Information sharing
We do not sell your personal information, and we do not share personal information with third parties for their own independent marketing purposes. We only disclose personal information in the limited circumstances set out below, and only to the extent reasonably necessary for the relevant purpose.
• Service providers engaged under contract to support our operations, including but not limited to backend hosting (Xano), analytics (Google Analytics), crash and error reporting (Sentry), and email/push delivery (Klaviyo). These providers act on our behalf and are required to handle personal information only in accordance with our instructions and applicable privacy obligations.
• Event organisers when you RSVP to, or choose to contact, an event. In such cases, we may share the information you provide (such as your name, contact details, RSVP status, and any other details you submit) so that the organiser can administer the event. Once provided, your information will be subject to the organiser’s privacy practices, for which we are not responsible.
• Legal, safety, and rights where we are required to do so by law, regulation, or legal process, or where we reasonably believe disclosure is necessary to protect the safety of individuals, to enforce our rights, to comply with legal obligations, or to detect, prevent, or address fraud, abuse, or security issues.
• Business transfers in connection with a merger, acquisition, restructuring, sale of assets, or similar corporate transaction. In such cases, personal information may be transferred as part of the transaction, subject to confidentiality and appropriate safeguards to protect your privacy. We take reasonable steps to ensure that third parties receiving personal information provide appropriate protection and use it only for the purposes for which it was disclosed. However, we are not responsible for the privacy practices or conduct of independent third parties once your personal information has been lawfully shared with them.
9. Outside of Australia
Your personal information may be stored or processed outside Australia, including in countries where privacy and data protection laws may differ from those in Australia. Where this occurs, we take reasonable steps to ensure that any overseas recipient handles personal information in a manner consistent with this Policy and provides protections substantially similar to those under Australian law. These steps may include contractual safeguards, due diligence, and requiring recipients to implement appropriate technical and organisational measures. By using the Service, you consent to the disclosure of your personal information to overseas recipients and acknowledge that, to the maximum extent permitted by law, we are not required to take steps to ensure that those recipients comply with the APPs. You further acknowledge that overseas jurisdictions may not always provide the same level of privacy protection as Australia, and that we are not liable for any breach of privacy by the overseas recipient, except where liability cannot be excluded under the Privacy Act or other applicable law.
10. Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by law. The period of retention may vary depending on the type of information, the nature of our relationship with you, and our legal, regulatory, and operational obligations. If your account remains inactive for 24 months, we may delete or de-identify it in accordance with our data management practices. If you request deletion, we will delete or de-identify your personal information, subject to legal, security, audit, and operational requirements, including those relating to fraud prevention, dispute resolution, enforcement of our rights, and backup or archival systems. Please note that residual copies of information may continue to exist in backup or archival systems for a limited period of time after deletion, though such data will no longer be actively processed.
11. Your choices and rights
You may have rights under the Privacy Act and applicable privacy laws, including the APPs, to request certain actions in relation to your personal information. These may include, among other things, the right:
• To request access to, or correction of, personal information we hold about you; the right to request deletion of your account or personal information, subject to legal, security, and operational exceptions.
• To object to or restrict certain types of processing, including direct marketing; the right to opt out of marketing communications at any time by using the “unsubscribe” link in our emails or managing push notification preferences in your device settings.
• To manage or block cookies through your browser settings, though some features of the Service may not function properly without them. Where applicable law provides additional rights (for example, rights to data portability, rights to withdraw consent, or rights to lodge a complaint with a regulator), you may exercise those rights in accordance with that law. Requests to exercise your rights can be made at any time by contacting us via email at info@playtimeplanner.com.au. We may require you to verify your identity before fulfilling certain requests, and we will respond within a reasonable timeframe as required by law.
12. Children’s privacy
The Service is designed for parents and caregivers and is not directed to children. We do not knowingly collect personal information from children under 16 years of age (or a higher minimum age where required by law). If we become aware that we have collected personal information from a child without appropriate parental or guardian consent, we will take reasonable steps to promptly delete or de-identify that information. Parents and guardians who believe that a child under their care has provided personal information to us without consent should contact us immediately using the details below.
13. Security
We implement reasonable and appropriate administrative, technical, and organisational measures intended to protect personal information against unauthorised access, misuse, interference, loss, alteration, or disclosure. These measures include (without limitation) encryption, firewalls, intrusion detection, restricted access controls, monitoring, and secure data storage. However, no method of transmission over the internet or electronic storage system is completely secure. While we take steps to reduce the risk of unauthorised access, we cannot guarantee absolute security. To the maximum extent permitted by law, we disclaim liability for unauthorised access, disclosure, or other security incidents that are beyond our reasonable control. You are also responsible for maintaining the confidentiality of your account credentials and for taking reasonable steps to secure your devices.
14. Third-party sites and services
The Service may link to or integrate with third-party websites, services, or apps (including Google Maps and event organiser websites). We are not responsible for the content, security, or privacy practices of those third parties. You should review their privacy policies before providing personal information.
15. Changes to this Policy
We may update this Policy from time to time. The updated version will be posted on the Service with a new “Last updated” date Unless otherwise required by law, changes take effect immediately upon posting. Your continued use of the Service after changes take effect constitutes your acknowledgement and acceptance of the updates.
16. Complaints and contact
If you have a question or complaint about this Policy or our handling of personal information, please contact us first and we will do our best to resolve it promptly. You can contact us via email at info@playtimeplanner.com.au If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Further details are available at www.oaic.gov.au.